A quick note from Dan at Alien Enclosures:
I appreciate your interest in our products. Sometimes there may be a delay in getting back to you or getting your items finished in an expedited time. There is a process to getting these made-to-order items ready to go. If you are in a hurry, we might not be the right company for you. We take pride in completing items to the highest quality. Quality is rarely done fast. While we would love your business, our time is also precious to us and the quality of the products we produce.
Q. Are all of your products ready to ship?
A. No, upholstered products are made to order and in the order that they are received. There is usually a couple of days needed to prepare all kits – including bare kits – for shipping.
Q. Are all of your products made from wood products?
A. Yes, we do make them all from 1/4″ Plywood, 1/2 Plywood, Solid Select Pine, and Package trays are made from MDF. We have not had an issue with any of the products so far, but your vehicle will need to be water tight. Most classic cars are garage kept and rarely see rain. We are however doing some testing of a extruded PVC board, but it isn’t into production yet.
Q. I don’t see a product for my vehicle do you do custom work or are there other cars in the plans for the future?
A. If your car is local we will definitely entertain doing a kit for it. If it is a kit that we can foresee as a highly requested part we will provide you with a kit at no charge, but if it is a low demand vehicle, there may be a (reduced) charge or not all. As far as future cars, yes we are currently working on wrapping up the Second Generation F Body, and then the 66-67 Chevelle (In that order).
Q. How long does it take to get my items?
A. It usually takes 5-10 business days from date of order to shipping. We do our best to expedite orders, but since we are a small operation higher volumes may delay the process. All orders taken prior to yours will take priority.
Q. Are you offering upholstered panels?
A. Yes, for brief periods we have suspended upholstered items in the past. Upholstered panels have been a popular item for us to offer. We are a small operation and the time used upholstering panels takes away can take away from time we could expedite the processing of other orders, and the marketing and development of new products for other makes and models.
Q. Why is my shipping somewhat high?
A. The issue with shipping costs is not in our control, but the reason it may seem high , is that the weight and length of these boxes increases the cost. If you were to order a stock package tray from a parts house, it usually has to be shipped freight because of the length (not weight), and can often cost more to ship than buy. Ours are of course heavier, so that multiplies the cost. If there is ever an over payment of shipping it will be refunded. We find that we often have to eat a little of the cost, since the cost of the shipping boxes exceeds $7